iOS EyeTV Netstream App not compatible with iOS 13

[svenux 1]

Today iOS 13 got released.
After the iOS upgrade the EyeTV Netstream App only shows a "phase-shifted" video on iPhone and iPad for non HD channels. HD channels like "ARD HD" is working fine.

When can we expect an update for the iOS EyeTV Netstream App?

Thanks in advance,
Sven

[Thomas R. 0]

I have the same problem after updating to iOS 13.

[Angela Xu 3]

The problem has been reproduced on our side. We are fixing it.

[tal 0]

Same Problem. 

[Tommygn 0]

Same Probleme (26.09.2019)

[DoItOrLoosIt 0]

Same Problem with tvOS 13 and iOS 13.1.

What is the Timeline to fix the Problem? Update App on Apple TV and iPads?

Thank you.

[BIGDICKMALONE 0]

On 9/24/2019 at 10:28 PM, Angela Xu said:

The problem has been reproduced on our side. We are fixing it.

Thank you Angela ... you’re the best!

[zzr1195 0]

Hello ,
the same problem and also with iPadOs 13.1,

thanks for Help.

[Josch 0]

Hi,

it seems as if there was no beta testing for these apps. I reported this error to Geniatech two months ago as it occured on iPadOS 13 beta. Now after the official release of iPadOS 13 that bug still isn’t fixed. That’s very annoying.

Best wishes

Josch

[smoker 0]

Same with iPhone, iPad and AppleTV after upgrade to 13.1.1

Please fix it!

[eyekey 18]

I thought my tuner is broken.

The update from today (2 October 2019) fixes this.

Thanks.

[Angela Xu 3]

@all, please download new version(2.83) from App Store.

[DoItOrLoosIt 0]

And the ATVOS App? Update available at this Time? 

Please give me a answer.

Best wishes 

[seju 10]

I am currently unable to scan my satellite setup.

 

Attempting to scan:

He finds the satellites:

The satellites are not displayed and I am unable to scan them:

 What am I missing?

[Angela Xu 3]

On 10/10/2019 at 4:10 PM, DoItOrLoosIt said:

And the ATVOS App? Update available at this Time? 

Please give me a answer.

Best wishes 

We are fixing it. We will inform you when the new app is available.

[LordEyetv 0]

On 10/17/2019 at 5:09 AM, Angela Xu said:

We are fixing it. We will inform you when the new app is available.

Hello Angela!

Would be very kind to know what you are going to fix. Is this a reply to the missing Sat setup? 

We would really appreciate to hear something about the compatibility IOS 13 issue. 

Are you working on it? 

 

[Angela Xu 3]

On 10/26/2019 at 10:17 PM, LordEyetv said:

Hello Angela!

Would be very kind to know what you are going to fix. Is this a reply to the missing Sat setup? 

We would really appreciate to hear something about the compatibility IOS 13 issue. 

Are you working on it? 

 

Which app? We have  several app,  eyetv app, netsream app, sat>ip app etc.

Please send tickets with detailed description of your problem to us:

https://www.geniatech.eu/support-contact/?Product=eyetv%203 

[LordEyetv 0]

Thanks for your response.

I‘m referring to
TVOS 13 4sat

 

Edited October 28, 2019 by LordEyetv

[LordEyetv 0]

Typo

[LordEyetv 0]

Again : TVOS 13 Apple TV has the same issues with non HD channels. TV picture shows the the same effects like the initial post.

I already asked the support team but did not receive a response.

Thanks

[Chripa 0]

On 10/28/2019 at 5:01 PM, LordEyetv said:

Thanks for your response.

I‘m referring to
TVOS 13 4sat

 

I would like to emphasize that: we also wait for the update of the AppleTV App of 4Sat Netstream. For weeks we are only able to watch HD programs.

since the problem is known and already fixed for iOS it can‘t be too hard to fix it for AppleTV as well.

[sbstnrch 0]

Please fix and update this app!

https://apps.apple.com/de/app/eyetv-netstream-tv/id1105828998

[Michael_T 0]

On 11/3/2019 at 2:54 PM, Chripa said:

I would like to emphasize that: we also wait for the update of the AppleTV App of 4Sat Netstream. For weeks we are only able to watch HD programs.

since the problem is known and already fixed for iOS it can‘t be too hard to fix it for AppleTV as well.

Agreed, I’m just moving over to eyetv netstream to replace Windows Media Center. Just set up my newly purchased unit tonight to find I can only watch HD channels. 
 

Very frustrating! When will the problem be fixed for AppleTV users?

[Michael_T 0]

On 10/17/2019 at 4:09 AM, Angela Xu said:

We are fixing it. We will inform you when the new app is available.

Sorry to chase, but this “update” seems to have been coming for sometime... have I just wasted money on something that will never work again? 

Can you give us any idea when this is likely to resolved?

[LordEyetv 0]

I noticed that the AppleTV has been removed as supported device from the website.

We kindly ask you to tell us if there is a chance to get an update on the TVOS app somethimes?