Martin1 7 Report post Posted December 28, 2018 Program information with gracenote in eyeTV 3.6.9 (7524) ends after january 2nd. What can I do? 1 Quote Share this post Link to post Share on other sites
Stepanek 0 Report post Posted December 29, 2018 Since a few weeks, my gracenote shows only informations for one week ! Quote Share this post Link to post Share on other sites
MStrecke 1 Report post Posted December 29, 2018 (edited) I also have this problem. No information after Jan, 3rd. eyeTV 3.6.9 subscription valid until end of January. I've forced an "Gracenote EPG update", no change. Edited December 29, 2018 by MStrecke 1 Quote Share this post Link to post Share on other sites
Martin1 7 Report post Posted December 30, 2018 Please post a support-ticket, so they know, they have to do something. Quote Share this post Link to post Share on other sites
kruuscht 0 Report post Posted December 30, 2018 My Gracenote EPG has also stopped working. Peter 1 Quote Share this post Link to post Share on other sites
alaninbelfast 0 Report post Posted December 31, 2018 Same problem on both my machines. 11am (UK time) on Jan 3 is the last programme for any Gracenote channel. I've raised a support request - but experience from before suggests this won't get a fast response. 1 Quote Share this post Link to post Share on other sites
alaninbelfast 0 Report post Posted December 31, 2018 Image added Quote Share this post Link to post Share on other sites
Lee Dunlin 0 Report post Posted January 1, 2019 22 hours ago, alaninbelfast said: Image added Mine is EXACTLY the same so at least the problem is NOT with us and is a server side issue at Gracenote... Lets hope its fixed soon... Quote Share this post Link to post Share on other sites
Albrecht 0 Report post Posted January 1, 2019 I have exactly the same probleme. Bought on Dez. 28, 2018 the new abo for one year, but no update is availe after Jan. 03, 2019. Quote Share this post Link to post Share on other sites
stuartf 6 Report post Posted January 1, 2019 Same issue here. Nothing after about 11:00 on 3rd Jan. My subscription is valid until the end of July 2019 As far as I can determine there has been no Gracenote schedule update since before the Christmas holiday I raised a support ticket a few days ago but only got the canned automatic response Stuart Quote Share this post Link to post Share on other sites
RudiRallala 0 Report post Posted January 1, 2019 No changes as of Jan 1st 7 pm German time. Geniatech support team doesn't respond. No reply to my Twitter message either. Temporarily switching to DVB EPG seems to be the only workaround at this time. Oh ... BTW - Happy New Year everybody (regardless). Quote Share this post Link to post Share on other sites
Thierry 0 Report post Posted January 1, 2019 Hello, Exactly the same for me, using EyeTV 3.6.9 from France with Gracenote EPG Guide… Waiting the Geniatech and Gracenote teams coming back from their new year parties… then dealing with the bug. Happy new year to you all. T Quote Share this post Link to post Share on other sites
RudiRallala 0 Report post Posted January 1, 2019 3 minutes ago, Thierry said: Waiting the Geniatech and Gracenote teams coming back from their new year parties… then dealing with the bug. Hopefully they won't extend their New Year's holidays through Monday making use of this week's three bridging days... Quote Share this post Link to post Share on other sites
RudiRallala 0 Report post Posted January 2, 2019 Called Geniatech this morning. Waiting for them to ring back... Quote Share this post Link to post Share on other sites
lzachs 0 Report post Posted January 2, 2019 Same problem in Sweden too. Have tried to contact their different supports places for a few days, without result. Somewhere they even boldly stated that they had support for both Xmas and New year. Quote Share this post Link to post Share on other sites
stuartf 6 Report post Posted January 2, 2019 I have received a response overnight from Angela at Geniatech support: "It is an technical issue. We will fix it asap.and keep you infromed." Stuart Quote Share this post Link to post Share on other sites
RudiRallala 0 Report post Posted January 2, 2019 Just now, stuartf said: "It is an technical issue. We will fix it asap.and keep you infromed." What a surprising statement... Quote Share this post Link to post Share on other sites
alaninbelfast 0 Report post Posted January 2, 2019 Snap! Quote Thank you for your feedback. It is an technical issue. We are fixing it. We will keep you informed. Which - after all these years of reporting similar issues - is the first time they've not immediately replied with a bunch of steps to delete EPG and rebuild from scratch, which has never fixed the problem until the Gracenote feed has been fixed! Quote Share this post Link to post Share on other sites
stuartf 6 Report post Posted January 2, 2019 3 minutes ago, alaninbelfast said: Snap! Which - after all these years of reporting similar issues - is the first time they've not immediately replied with a bunch of steps to delete EPG and rebuild from scratch, which has never fixed the problem until the Gracenote feed has been fixed! At least we know it isn't a canned response. "formed" was spelt correctly in yours 🙂 Quote Share this post Link to post Share on other sites
RudiRallala 0 Report post Posted January 2, 2019 Geniatech ... are you still with us??? It's been over five days now since the problem has been reported here. Everybody is desperately waiting for a solution - or at least a sign of life from your side. Wouldn't it be a good idea to respond to our postings (or check your Twitter messages and reply to them) instead of leaving everybody hanging in limbo?? Quote Share this post Link to post Share on other sites
Martin1 7 Report post Posted January 2, 2019 The Problem is fixed. Just go to the EPG and do a manual update of the database. Quote Share this post Link to post Share on other sites
stuartf 6 Report post Posted January 2, 2019 Partially fixed for me. Some of the HD channel schedules are still missing in the UK Current workaround is to use the non HD listings Quote Share this post Link to post Share on other sites
RudiRallala 0 Report post Posted January 2, 2019 Thanks for the information, guys. After a manual update, listings for both SD and HD channels are displayed correctly (Germany) until Jan 16. Quote Share this post Link to post Share on other sites
alaninbelfast 0 Report post Posted January 2, 2019 (edited) Mostly fixed ... ten minutes after I'd converted the most important channels back to DVB BBC One HD Northern Ireland, BBC Two HD and UTV HD still not showing anything. All back now for me Edited January 2, 2019 by alaninbelfast UTV now back too Quote Share this post Link to post Share on other sites
lzachs 0 Report post Posted January 3, 2019 Now I have got my service back it seems. Do we get 5 days longer on our paid time, for the lapsed service? Quote Share this post Link to post Share on other sites
