zanc 6 Report post Posted July 27, 2024 Geniatech invalidated my activation key Your activation key “XXXX-XXXXXXX-XXXXXX-XXXXXXX” has been invalidated. Enter a new activation key above. If you find this to be an error, please contact Geniatech Customer Service. I was having problems with choppy video on an HDHomeRun device (worked pergectly with HDHomeRun application) so tried re-installing on the Mac and then with no success on my laptop. Now it says activation code has been invalidated. Ive sent them 2 emails but have not yet had a reply. What is going on? 1 Quote Share this post Link to post Share on other sites
mirson66 0 Report post Posted September 5, 2024 Someone used your activation key, contact your seller i have same problem Quote Share this post Link to post Share on other sites
BobEyeTV 4 Report post Posted November 9, 2024 Well dang. Just updated my 2022 Mac Mini to a 2024 Mini. Same BS...screenshot below. Sent an email to support. 1 Quote Share this post Link to post Share on other sites
BillOz 1 Report post Posted November 11, 2024 Me too. Here's what I have reported to Geniatech several times- still waiting on a response I purchased from Genitech 2 x MyGica HD Dual Tuner for Win & Mac PC (A682/T232) Model: T232 (DVB-T2) on 1 Dec 2020 and was provided 2 serial numbers for EyeTV4. Both of these generate a message that they have been invalidated. Please provide 2 new seriasl or stop banning my legitimate purchases. SECOND ISSUE After I enter the other of my 2 serials EyeTV starts, but I get a spurious error message "Your activation key “6VHRU-V2S8X1W-R3UAYTW-XW55JT3" has been invalidated. Enter a new activation key above. If you find this to be an error, please contact Geniatech Customer Service." I have never used this serial. Mac Studio 2023 macOS Sonoma 14.5 macBook Air M3 macOS 15.1 1 Quote Share this post Link to post Share on other sites
Zagor the Big 1 Report post Posted November 16, 2024 Me too. Its very dishonest this mode of work I change my Mac mini 2020 today with Mac mini 2024 and after I restore the backup program and appear this message our activation key “xx” has been invalidated. Enter a new activation key above. If you find this to be an error, please contact Geniatech Customer Service. I send mail three time to assistance and never answer im tired 1 Quote Share this post Link to post Share on other sites
Zagor the Big 1 Report post Posted November 17, 2024 I think is better that user can deactivate autonomously its old computer in the app not to call assistance every time . my cent Quote Share this post Link to post Share on other sites
Zagor the Big 1 Report post Posted November 18, 2024 (edited) My valid code was validated after installing it on a new Mac and uninstalling it on the old one. This is an illegal practice of having people purchase a new code. I dreamed to the EEC Supervisory Authority that your behavior dominates the market because no other software exists. You are scammers and I hope the EEC fines you enough to shut you down. Edited November 18, 2024 by Zagor the Big Quote Share this post Link to post Share on other sites
eaglerock 5 Report post Posted November 25, 2024 On 11/18/2024 at 7:10 AM, Zagor the Big said: My valid code was validated after installing it on a new Mac and uninstalling it on the old one. The problem is: What if the reason you replaced your old computer/drive is because of data corruption or hardware failure? If you can't boot from the old computer, there's no way that I can see to de-register the original application. Frankly, I'd never noticed an option for de-authorizing an installation; with all the EyeTV 3 licenses I've accumulated over the years with hardware purchases, it's never come up before. I've been going through months of computers failing on me, and replacing them with somewhat less old computers. I am currently booting a 2019 16" MacBook Pro Retina from an external SSD with macOS 11.7.1 and an installed copy of EyeTV 4. The same drive worked when I booted an erratic 2017 MacBook Air with it, and EyeTV worked as one would normally expect. But booting the MacBook Pro with the same drive and launching the same copy of EyeTV 4 produces the "activation cod invalidated" message. I haven't tried reattaching the drive to the MacBook Air yet, to see if EyeTV will launch and permit me to de-authorize the computer. But if that's the procedure Geniatech insists we follow, they should put that in their "invalidate" pop-up message, instead of giving us a mail link to Customer Support, to which no one ever responds. I have now sent three emails to Geniatech, asking for some instruction/assistance in resolving this issue. As near as I can tell, the inability to get EyeTV to launch means that about 10 terabytes of .eyetv video files I'e archived over the the last 20 years are completely inaccessible. This is not OK. In all honesty: I do not understand why Geniatech bought a useful product with a loyal user base, only to let the product rot, and abuse their customers with clumsy interface changes and no visible customer support. It seems like a terrible waste of money. Did they buy the tech just to get the customer list? They don't seem to have any interest in keeping us. Quote Share this post Link to post Share on other sites
ChicagoEyeTVguy2 0 Report post Posted November 28, 2024 On 11/24/2024 at 11:06 PM, eaglerock said: I have now sent three emails to Geniatech, asking for some instruction/assistance in resolving this issue. As near as I can tell, the inability to get EyeTV to launch means that about 10 terabytes of .eyetv video files I'e archived over the the last 20 years are completely inaccessible. This is not OK. The EyeTV files should each contain an .mpg accessible by viewing the package contents. Very concerning that EyeTV support has disappeared. Quote Share this post Link to post Share on other sites
Benoit 3 Report post Posted December 4, 2024 Hello, I've got the same problem, but I have found a pretty good work around to make it work again, despite the invalidation of the activation key. The crucial thing to understand is that EyeTV 4 checks if the activation key is still valid or not when starting the program. So, follow these two step-by-step procedures : Procedure 1 : reinstallation of the program 1. disconnect your computer of Internet (put wi-fi off, or unplug the Ethernet cable) 2. reinstall EyeTV 4 with your activation key (it works despite the fact that the activation key is invalid, because EyeTV 4 can not connect to Internet and check the status of the key) Procedure 2 : Using the program 1. disconnect your computer of Internet (put wi-fi off, or unplug the Ethernet cable) 2. start EyeTV 4 (it starts despite the fact that the activation key is invalid, because EyeTV 4 can not connect to Internet and check the status of the key) 3. reconnect your computer to Internet (put wi-fi on or re-plug your Ethernet cable) 4. have fun with EyeTV 4 (despite its numerous bugs) 1st weakness of this approach : EyeTV 4 might start automatically due to a recording schedule. Work around : If you know you have a schedule for the following hours, start manually before that time, following procedure 2 2st weakness of this approach : you might be distracted and miss disconnecting to Internet. What happens in these two cases ? EyeTV 4 do start, shows the invalidation dialog BUT will work for this time. It will no longer work at the next launch and you will have to re-do procedure 1 (reinstallation) Bonus Procedure : How to spare the reinstallation after an Invalidation Dialog You can make the thing much easier using 'EyeTV Reporter Utility' program. It is a support program for EyeTV. It has several functions and among these are two key-functions regarding to our problem : Backup prefs and Restore prefs : EyeTV Reporter utility Using them you need no more to reinstall after an Invalidation dialog. You need only to do two thing First, append two steps to the procedure 1 : 1. disconnect your computer of Internet (put wi-fi off, or unplug the Ethernet cable) 2. reinstall EyeTV 4 with your activation key 3. scan your TV channels and make your choices in the preferences (so they will be included in the backup) 4. Start EyeTV Reporter Utility, click 'Easy' button and then 'Backup Preferences' Button After a Invalidation Dialog, you will only need to restore the preferences, using EyeTV Reporter Utility (Easy > Retsore Preferences). No need to reinstall, rescan the channels and choose again your preferences. 1 Quote Share this post Link to post Share on other sites
eaglerock 5 Report post Posted December 5, 2024 1 hour ago, Benoit said: Bonus Procedure : How to spare the reinstallation after an Invalidation Dialog You can make the thing much easier using 'EyeTV Reporter Utility' program. It is a support program for EyeTV. It has several functions and among these are two key-functions regarding to our problem : Backup prefs and Restore prefs : EyeTV Reporter utility Using them you need no more to reinstall after an Invalidation dialog. I appreciate the suggestion. But as of now, the server where EyeTV Reporter is stored is not responding, in spite of this statement at your linked page: Quote The latest version of EyeTV Reporter will always be available via this article. Download: EyeTV Reporter 1.8.7 for OS X 10.7.5 or later So it appears that Geniatech is as reliable at keeping its promise here as it is at keeping all its other abandoned promises to its users. As for the idea of disconnecting/reconnecting from the Internet in order to install/authorize/run EyeTV: I use an HDHomeRun network tuner - I own several of them, as they're accessible to remote devices over wifi (not through EyeTV, as EyeTV ditched its iOS player application well before the Geniatech purchase/transfer; Channels is an iOS/iPadOS app which will connect to HDHomeRun tuners). Disconnecting the computer from network access is a pain, as that's the connection to the tuner. I could unplug the router from the WAN connection, but that's a real involved problem - more modern macOSes yell at you a lot if you don't have live Internet access. If I understand your description correctly, you can "activate" this application (which should never have been de-activated in the first place; I paid for this application several times, and I am entitled to use what I paid for), or you can be connected to the Internet, but you can't do both simultaneously. That is not an acceptable option. My fury at Geniatech's neglect, indifference and incompetence is about to make me rip EyeTV out by the roots from every system on which it's installed, walk away, and trash-talk Geniatch in every Mac or media forum I can find. Quote Share this post Link to post Share on other sites
eaglerock 5 Report post Posted December 5, 2024 On 11/10/2024 at 9:53 PM, BillOz said: SECOND ISSUE After I enter the other of my 2 serials EyeTV starts, but I get a spurious error message "Your activation key “6VHRU-V2S8X1W-R3UAYTW-XW55JT3" has been invalidated. Enter a new activation key above. If you find this to be an error, please contact Geniatech Customer Service." I have never used this serial. Here's my theory. If, as Benoit suggests, EyeTV 4 "validates" its installed copy every time it's launched, then there has to be an authentication server at Geniatech confirming the validity of those activation codes. The "invalidated" message may not actually be triggered by a message from Geniatech after a check of the activation code; it may simply be a built-in error message because no affirmative message from Geniatech has come back confirming the code. What if the authentication server isn't working correctly, or is now located at an address other than the one EyeTV 4 is trying to contact, or the server isn't online at all? Then you'd get the error message, even though: 1) the activation key is perfectly valid 2) you the user have followed the EyeTV procedure accurately and in good faith 3) insertion of a different activation code (which Customer Support will not supply, because they never respond to email) won't change anything, as the authentication server isn't responding The error message is aggressive and blame-the-victim-y, but that's not unusual for tech companies outside North America, which tend to blame end users first. Customer hostile, they are. If my theory is the case, then there's nothing we end users can do to fix the problem. Geniatech has to do whatever they need to do to get their stupid authentication server/gatekeeper working reliably and confirming activation codes, or they need to patch EyeTV 4 to remove the authenticate-on-launch step, which treats their entire paid customer base as if we were all petty criminals. I would be less angry about this if Geniatech hadn't already demonstrated their own petty criminality, by failing on multiple occasions over the last seven years to provide the full 12-month term of the annual EPG contract due to failed intermediary servers, and then failing to reimburse defrauded customers for their unexpired time. Quote Share this post Link to post Share on other sites
Benoit 3 Report post Posted December 7, 2024 On 12/5/2024 at 2:56 AM, eaglerock said: Quote I appreciate the suggestion. But as of now, the server where EyeTV Reporter is stored is not responding, in spite of this statement at your linked page: So it appears that Geniatech is as reliable at keeping its promise here as it is at keeping all its other abandoned promises to its users. Indeed, the link to EyeTV Reporter in the tutorial that I referred is dead (Sorry, I didn't check it before posting)... ... but the EyeTV Reporter Installer is still available on geniatech website. You'll find it following this path : geniatech.com > Support > EyeTV 4 for Mac... and there, look at the first line under the title "Downloads" Or you can directly go here : eyetv Reporter (64-BIT) Note : I'd like to edit my preceding post, to adapt the link, but I don't find the Edit Button at the bottom of my post. Does someone have an explanation of this fact ? Quote As for the idea of disconnecting/reconnecting from the Internet in order to install/authorize/run EyeTV: I use an HDHomeRun network tuner - I own several of them, as they're accessible to remote devices over wifi (not through EyeTV, as EyeTV ditched its iOS player application well before the Geniatech purchase/transfer; Channels is an iOS/iPadOS app which will connect to HDHomeRun tuners). Disconnecting the computer from network access is a pain, as that's the connection to the tuner. I could unplug the router from the WAN connection, but that's a real involved problem - more modern macOSes yell at you a lot if you don't have live Internet access. If I understand your description correctly, you can "activate" this application (which should never have been de-activated in the first place; I paid for this application several times, and I am entitled to use what I paid for), or you can be connected to the Internet, but you can't do both simultaneously. That is not an acceptable option. I'm not sure to really understand your situation. What I can say is that in order to start EyeTV 4 by-passing the checking of the valid-status of the activation implies to toggle off the wfi (or unplug the Ethernet cable) only a few seconds, only the time needed by EyeTV 4 to launch. Quote My fury at Geniatech's neglect, indifference and incompetence is about to make me rip EyeTV out by the roots from every system on which it's installed, walk away, and trash-talk Geniatch in every Mac or media forum I can find. I understand your frustration. I've never seen a so bad customer policy before having to deal with geniatech, nor so much bugs in a software. 1 Quote Share this post Link to post Share on other sites
svenux 1 Report post Posted January 31 I blocked the traffic to the "Unified Layer" host 142.4.5.70 on my internet router. EyeTV is then unable to check the activation key and everything works as usual. 1 Quote Share this post Link to post Share on other sites
Benoit 3 Report post Posted January 31 41 minutes ago, svenux said: I blocked the traffic to the "Unified Layer" host 142.4.5.70 on my internet router. EyeTV is then unable to check the activation key and everything works as usual. Hello svenux, It looks great, but can you tell me how to do that ? I don't find in my router (b-box 3 v+) where to configure that. 🤔 Quote Share this post Link to post Share on other sites
eaglerock 5 Report post Posted January 31 I tried that, as best my Linksys AX4000 mesh router's system would permit through Parental Controls; I have to block the IP address for each relevant client device individually, rather than a router-wide setting applying to everyone. It didn't work; launching the EyeTV 4.0 application still produces the "failed product activation" window. I'll email/chat with Linksys Support to see if they have a real manual (rather than dummied-down Help screens), and to see if I'm blocking the IP correctly, but this does not raise my hopes. What's your source for the IP address for Geniatech's activation server? And in which country are you located? This sounds like a promising avenue for investigation, but it may be country-specific, as TV networks usually are. If you can tell us how you located the address, then others can check and if there are multiple IPs, maybe we can collect a reference list and write a how-to so people can disable that startup activation check. In a better world, with an application provider that didn't treat all their customers as thieves, Geniatech would release a patch for the application to disable the activation check, just as in all pre-4.0 versions of EyeTV. At the bare minimum, they could at least fix their damn failed activation server, so we can use the application for which we've already paid. 6 hours ago, svenux said: I blocked the traffic to the "Unified Layer" host 142.4.5.70 on my internet router. EyeTV is then unable to check the activation key and everything works as usual. Quote Share this post Link to post Share on other sites
eaglerock 5 Report post Posted January 31 On 12/7/2024 at 2:51 PM, Benoit said: I'm not sure to really understand your situation. What I can say is that in order to start EyeTV 4 by-passing the checking of the valid-status of the activation implies to toggle off the wfi (or unplug the Ethernet cable) only a few seconds, only the time needed by EyeTV 4 to launch. The problem with that is that my TV access is through an HDHomeRun network tuner; if I'm not connected to the network, I have no access to the tuner. The only way to connect to the tuner is through my network router, as my 2019 MacBook Pro has no onboard Ethernet, and therefore any connection directly to the tuner (which has one Ethernet output) would require disconnecting from the router. When I disconnect from the tuner to reconnect to the router, the TV signal is lost; re-initiating the signal requires rebooting the EyeTV application, so the problem just repeats. My current network setup is with a mesh system; the router and the computer are connected to one of the satellites, while the internet connection is through a node in another room. In theory, I could disconnect the central router from the modem, go back to the computer and launch EyeTV, go back and reconnect the router to the modem, then return to view the program; but that's a pretty unpleasant ritual to follow every time. ================= Benoit, as to your issue with IP blocking: I'm guessing you're in Belgium, as the manual for your specified modem/router from Proximus (the manufacturer?) appears to be available in French and Vlaams/Dutch, but not in English. As near as I can figure, you're looking for some sort of Security or Parental Control option, that allows you to block access to particular IP addresses. Poke around, and see what you can find. Quote Share this post Link to post Share on other sites