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DUDE! You are so right about channel scans! It doesn't take us hours, however, it DOES take a long time. And besides - like I said... after you do a scan, which consequently adds "ALL" the channels it detects - you then have to go back through ALL those channels and delete any you don't want. I *hate* having to flip the remote through 70 -100 channels, when more than half are garbage I'll never watch. That's the luxury of EyeTV! :-) :-) I can CHOOSE which channels I want to flip through. :-) Can't do that with our stupid cable service we use to have!

Ton - Seems there's no notifications for replies, as I didn't know about this one. It also seems you found it easy to get on here and 'flame' ? For what purpose, I don't know why? My post was advice, warning, and information. It appears you merely assumed I had actually lost our list of channels. The issue was, also, more complicated than merely wiping out your saved channels, or rescanning. As I described, I was "going through" our channels, but only a blue screen would appear. The problem, had you researched further, you'd find it was more than just re-scanning channels! Point in case - the ENTIRE reason the company immediately created a "fix" update, was because it was more than scanning channels! Meaning - there WAS a problem with the update. But regardless, as a responsible user - I had a backup, and knew also how to use the backup if it was necessary - just like in the event that happened. I admit, I didn't try to do any exhaustive research on a minor update. However, I generally, at the very least, check what's in an update (and I did) however, why would I need to question an update in the first place - one created by "THE" developer? As for your "suggestions".... I'd never check user forum's for pre-install info because for the most part - you'll find contradicting, or incorrect info, or simply useless. Which brings me to your second (eh-em) "suggestion; the user guide you suggested (which is ten years old) is going to tell you absolutely NOTHING about a current update. Enough said. Just don't try to make your 'flame' look like you're trying to provide help. There was nothing helpful about your post, besides the fact - like I mentioned - your info was basically... completely wrong regarding the issue at hand. THE ACTUAL SOLUTION TO THIS ISSUE: Just skip to the next: Version 3.6.9 (7523)

I don't know exactly what kind of channel list you guys have. We have just "over the air, broadcast" channels. We're on Mac platform. I installed 3.6.9 (7521) and even though all our channels showed in the new version - we had no reception or something like that. I reverted to our previous version (installer just put it in the trash) and reception was just fine. Went to support page after 1/2 hour trouble shooting and saw mentioned under EyeTV3 (I think) to run "auto-scan", which although you shouldn't have to, and will be a pain, sounds like a plausible fix. Does this sound like something would work? (for you) I haven't had time to try. Just installed update, and not looking forward to a long auto-scan and then sorting all the channels we want.

Wow... this was a long time ago. Did anyone figure it out? A lot of people are having issues with update version 3.6.9 (7521) I found a vague mentioning of needing to do an "auto-tune" after updating. DUMB, because I found that on their site AFTER installing and then having to revert to the previous version because of a similar issue of "no reception" or something. EVEN though reception is just fine in the older version. That's why I suspect auto-tune, although shouldn't have to be the answer - seems it may correct all our similar problems. I'm sorry - I haven't had time yet to try. I just did the install today, and not looking forward to a very lengthy auto-tune process. Will try to update when finished.

Please look for my very recent posts. Same issue here in the states for over the air (broadcast) TV. After 1/2 hour trouble shooting, I got onto the site to email support and saw some vague mention about running "auto-tune." My suspicion is that will fix your issues. WHY we have to run auto-tune again, I don't know why? The last update didn't require an auto-tune, and your channel data base is still there. I checked under the new version and all our channels were there, as well still there when I switched back to previous version. Don't know what platform you're running, but on a Mac, all their installer does is move the previous version app to the trash. Just pull it out and use the old one if you need until you figure things out. The old version will still work. And if you want to be sure, put the new version in the trash. (BUT NOT all the the app's other files - just the app)

Broke our EyeTV, too for over air TV stations. Says something like no reception. WHAT SUCKS IS... they NEVER include any instructions WITH the installer if there's additional necessary actions needed. I only came to the site to send a message to support, when I saw something vaguely mentioned about having to "auto tune" after installing. I haven't looked into the info yet, nor tried anything, but I suspect that may fix our issue. But don't you think they could tell you BEFORE you uselessly waste all "that" time trouble shooting that you most likely never had to do?? By the way... I too, kept our previous version of our app, and running on that fine with no issue. Their installer will automatically put the old version in the trash, untouched, unharmed. Just swap the new and the previous version. That's the case, at least on a Mac.

DON'T INSTALL UPDATE V. 3.6.9 (7521) !!! ISSUE: I think there's WAY TOO many issues affecting everyone differently, in multiple ways depending on the product and SW you have. We have EyeTV 3 /pro... or whatever... and it knocked out ALL our reception. BTW - At least on Mac, when you update their app - the installer will automatically put the old version in the trash. DONT trash it!!! SAVE IT - just in case. I did, and we're using that version until they figure out what's going on and provide an actual, reliable update. Unfortunately, if you're here... reading the forums, most likely it's because you've already installed the update, looking for answers or solutions. After our own personal experience with the update, and reading other's issues here, I highly recommend just waiting for an additional update or EVEN two - to wait for them to get all their bugs out. I think they're trying to implement too many changes at once. I noticed after updating ours - they've added what looks to be some kind of online streaming content service. But we lost ALL our local over air stations running. When trying to flip through channels - only a blue screen that simply says, no reception. It wasn't until I was on Geniatech's site to send support a message, something mentioned about having to do an "auto scan" of ALL the stations, which will also mean... having to go through ALL the stations and deselecting ones we don't want. What's worse about this is... ever since Geniatech's took over is their lack to include ANY kind of instructional text or instructions. I've NEVER not seen a software developer not include even a basic "text file" if there were additional necessary actions needed to be taken for a successful, SIMPLE update. Nope - NOT Geniatech! MY ADVICE: I would NOT install the update until THEY correct their errors, and not make you jump through hoops to correct them. OR... you at least better double check and have all the necessary info BEFORE downloading and updating, because you'll still be luck if you get a straight answer. REMEMBER!! SAVE YOUR PREVIOUS VERSION!