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EyeTV 3 and 4 not loading OTA program guide info

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I RECEIVED THIS RESPONSE FROM GENIATECH. I TOLD HER I WANTED THE TIME EXTENSION.  STILL NO EPG AS OF AUGUST 22.

"We are sorry to inform you that there are technical problems with the server and we apologize for the inconvenience.

We can offer you an extension of the term according to the duration of the problem or a partial refund of the invoice amount. Please let us know what you have chosen.

Thanks & Greetings from Aachen /Gruß aus Aachen/DE 

Sabine Schroer /GTE 

 Follow us at Facebook

 Geniatech Direct Sales Team. 

Geniatech Europe GmbH (EMEA HQ)

Kaiserstrasse 100 (TPH 1)

52134 Herzogenrath 

 Phone:                  0049-2407- 55290-80

Fax:                        0049-2407- 55290-89

 HRB Düren: 7197 

Steuernummer: 202/5771/2257

Umsatzsteuer-Identifikationsnummer gemäß § 27a Umsatzsteuergesetz:                    DE304695446

WEEE-Registrierungsnummer:      DE 22625189"

 

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Messaged Geniatech through their Facebook page and they responded in German.  What did they say?

"Hallo, danke fur deine Kontaktaufnahme.  Wir haben deine Nachricht erhalten and freuen uns, dass du uns kontaktiert hast."

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On 8/20/2022 at 1:48 PM, TBinNM said:

I had fun with Terminal.app yesterday! I got XMLTV Listings downloading auto-magicly once per day.

Mojave, EyeTV 3, iMac 5k Retina.

I used the guide at XMLTV Listings website:

https://www.xmltvlistings.com/help/guides/eyetv

I tried to use the guide but when I downloaded the xml data and confirmed the channel lists were identical I only got 1 channel to show up in the guide out of 79. Any thoughts? Should I not try and modify the channel list?  i did notice the website and Eye TV had different lists of channels for my cable provider. So i ended up modifying the xmltv to what i wanted and then the EyeTV list to remove extras and line up to the xmltv source. Did not appear to work however.

 

Also under the guide on step 0.2.3 third step it references saving as a NEW channel lineup but i am unclear how to do that. Looked at both EyeTV3 and EyeTV4 interfaces and could not figure that bit out.

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UPDATE : Deleting the unused channels not just unchecking them, resolved the issue. BIG thanks to WisconsinEric for publishing the guide and all those who contributed to it. I know have my TV listings and it costs me $20 a year, less then TV Guide and I can control it without relying on GeniaTech. I suppose I should ask for my credit now since they seem to not care at all about fixing the problem.

Edited by EricL
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6 hours ago, EricL said:

Also under the guide on step 0.2.3 third step it references saving as a NEW channel lineup but i am unclear how to do that. Looked at both EyeTV3 and EyeTV4 interfaces and could not figure that bit out.

Glad things worked out for you.

I also had trouble finding what guide meant for this step. In case anyone else has trouble: the required save command is in the channels window, at bottom of page next to "Service".

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10 hours ago, pdhill77 said:

Anyone heard anything new from Geniatech?

Zip, nada, zed, zero, nothing.

I entered an official request from their website last week (or maybe the week before), bupkis.

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They will delete this like they have done to me before... 

I think they are in severe financial trouble and simply can not pay their vendors, like TV Guide.

There is no such thing as a server problem that takes months to fix.

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2 hours ago, alanK said:

They will delete this like they have done to me before... 

I think they are in severe financial trouble and simply can not pay their vendors, like TV Guide.

There is no such thing as a server problem that takes months to fix.

I agree with you, alanK. However they contract for the EPG data or socket/pipeline, they cannot/will not pay the supplier. All the last EPG outages have been during the same months: July and August. Perhaps due to fiscal year? 

I believe that EyeTV is abandonware at this point, though I hope not. Please prove me wrong, Geniatech.

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16 hours ago, pdhill77 said:

Sorry but in 2019 the guide went down in February and wasn’t restored until July 

I misremembered Geniatech's ineptitude.

You are right! That was the year that the service went down during Chinese New Year holidays.

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Geniatech  PLEASE RESPOND When will the TV Guide be back working.

No more excuses.  All of us here on the forum know it's bullshit.  Be honest and tell us what is going on.

Everyone here really needs to know.

 

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8 minutes ago, alanK said:

Geniatech  PLEASE RESPOND When will the TV Guide be back working.

No more excuses.  All of us here on the forum know it's bullshit.  Be honest and tell us what is going on.

Everyone here really needs to know.

 

I urge everyone to cut the cord with them and follow the instructions for downloading your own listings data from a subscription service that is cheaper than Genia Techs!! Links can be re-posted if needed but they have already been posted above by others. I tried them, they work! And I am not going back

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I agree they don't have good customer service!  Understatement.  However their product works best for me.  Waited previously 6 months for a resolution.  They need to be informing us what is going on.  EyeTV Guide is still for sale on site.  I am very tired of looking at the cable listings and programming EyeTV like a VCR

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